logitech mx master volume scroll wheel problem

NOTE: If you have macOS Mojave 10.14 or later and the scroll wheel stopped working after installing and/or updating Logitech Options, please set the user permissions following these steps. Free Carrying Case with MX Master 3S or MX Anywhere 3S. But I assume it will start deteriorating after the same period of usage so I decided to just live with it until its completely deteriorated, or the. On newegg, the replacement scroll is 20 before shipping from China. Hyper-fast Scroll Tilt Wheel MagSpeed Magnetic Scrolling Thumb wheel Smartshift USB-C Charging SmartWheel Activities & Use. Looking online, the part for MX Master 2S scroll is different since it has mechanism for smooth or stepped/resistance scrolling. Windows only - if it works on a different computer, then the issue might be related to a USB chipset driver. Visit Logitech to find the perfect wireless or wired computer mice to enhance your productivity or unleash your creativity. If it makes a difference, try updating the motherboard USB chipset driver. NOTE: Remember, you can fix the scroll wheel mode only if SmartShift is disabled and mode shift is not assigned to any MX Master buttons. On the Mouse tab, click the highlighted mode shift button and select an action other than mode shift. Windows only - try a different USB port. To activate fixed scroll wheel mode: Select Disabled from the SmartShift pull-down menu. Unpair/repair or disconnect/reconnect hardware. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. Oh and btw using the PC version of the MX Master 3S on Mac with the dongle works much better ( less stuttering when moving the mouse pointer) than using the Mac version via Bluetooth. My previous mouse is a Logitech M705 and the scroll-wheel there is fantastic. If you use Logitech Control Center (LCC) click here. Logitech’s MX Master 3S for Mac is a wireless mouse that delivers on ergonomics and customization, featuring a machined steel MagSpeed scroll wheel, 7 programmable buttons, 8000 DPI optical. The scroll-wheel has inconsistent behavior on both. Check if the Scroll/Gesture settings in the Logitech Software are correctly selected:

Released in 2017 and identified by model numbers M-R0066. Make sure the wheel itself moves and isn’t physically stuck. Repair and disassembly information for the Logitech MX Master 2S wireless mouse. Clean the scroll wheel with compressed air. Lastly, as part of our efforts in sustainability and making a positive impact on our Mother Earth, we’d love to invite you to properly recycle any of your obsolete hardware/tech at a Global Recycling Center near you.Hi u/justingolden21, please try the below steps: We really appreciate any feedback and insights that you can offer! Once your case is officially settled, you'll have one final email come through with a survey regarding your experience with me. Should you have any other questions or requests, we remain at your disposal.įor future reference, your ticket number for this issue is 9XXXXXX and you can reference it should you have any further questions regarding this case. We sincerely apologize for the inconvenience and we kindly ask you for your understanding. it feels like the ratchet mode on the mouse is not working as intended, it has very low friction and can spin in place from time to time, it feels like Free spin with only a bit more friction, is this normal (the video attached shows both modes, the volume of the video is low so try to increase the audio on. Since we do not have official repair centers, we could not provide you with an alternative solution at this time. After carefully evaluating your request, we regret to inform you that your product is already outside the warranty period, and we are unable to proceed with a warranty claim. This mouse is the ultimate productivity tool for power users, with advanced features like gesture control, dual connectivity, and rechargeable battery. Thank you for working with us and for providing all the details we requested. Logitech MX Master Wireless Mouse - High-precision Sensor, Speed-Adaptive Scroll Wheel, Easy-Switch up to 3 Devices - Meteorite Black. It seems like a VERY common problem with the Logitech MX Master 2S. I wish there was an option to buy a replacement piece to stick on. Support told me the mouse is outside the warranty period and there isn't an alternative solution to fix the mouse.

Logitech mx master volume scroll wheel problem